Terms of Service

By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind it.

Agentaria lets businesses connect WhatsApp numbers, manage conversations in a shared inbox, use a lightweight CRM, configure AI agents and automations, manage teams and roles, and schedule appointments, including with Google Calendar. Features may change over time; we will not materially reduce the core features of a paid plan during a paid period.

• You must be at least 18 years old.
• You can sign up with an email address and password, or with Facebook Login or sign in with Google.
• You are responsible for the accuracy of your information, the confidentiality of your credentials and all activity under your account and workspace, including that of team members you invite.

• The price, billing period, duration and renewal terms that apply are those presented at checkout for the plan you select. Some plans are one-time purchases for a fixed period; others may be offered with automatic renewal.
• Where a plan is purchased with automatic renewal, it renews at the end of each billing period until it is cancelled. You can cancel from your account settings: cancellation stops future renewals, and your plan remains active until the end of the period already paid.
• Any free trial is the one shown at sign-up or checkout, if any.
• Any refund policy that applies to a purchase is the one displayed at the time of that purchase.
• Payments are processed by the payment provider made available to you at checkout. Applicable taxes may be added.
• Messaging fees charged by Meta for the WhatsApp Business Platform, if any, follow Meta's own pricing.
• If a payment fails, we may suspend paid features after notifying you.

You must comply with applicable law, the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Commerce Policy, and Meta's Platform Terms and policies. In particular, you must not:

• send spam, unsolicited bulk messages, or messages to people who have not opted in or who have opted out;
• send illegal, fraudulent, deceptive, harassing or infringing content;
• impersonate others or misrepresent the use of automation or AI where disclosure is required;
• attempt to access other customers' data, circumvent limits or security, or disrupt the Service;
• use the Service to process data you have no right to process.

We may suspend or restrict an account that breaches this section, Meta's policies, or puts the Service or others at risk. Meta may also independently restrict a WhatsApp number.

You keep all rights to the data you and your customers submit to the Service (“Customer Data”). You grant us the rights needed to host and process it to provide the Service. We process Customer Data as your processor according to the Privacy Policy. You are responsible for having a lawful basis and for informing your own customers, including about the use of AI. The Service offers export features for some data; a complete export of all workspace data is not currently available. You can request deletion of your data by emailing privacy@agentaria.cloud.

The Service, its software, design and trademarks belong to Agentaria or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, reverse-engineer or create derivative works of the Service, except where the law allows it. Feedback you give may be used without obligation.

AI replies are generated automatically by third-party models and may be inaccurate, incomplete or inappropriate. You are responsible for configuring your AI agents, reviewing their behaviour and for the messages sent from your account. Do not rely on AI output for medical, legal, financial or other critical decisions without human review.

The Service relies on third-party services (such as Meta/WhatsApp, Google, payment providers and AI providers). Their availability and terms are outside our control, and changes they make may affect the Service.

We provide the Service with reasonable care and skill. Except as expressly stated in these Terms and to the extent permitted by law, the Service is provided “as is” and “as available”, without other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free.

To the extent permitted by law, Agentaria is not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, wilful misconduct or, where applicable, death or personal injury.

You can cancel your plan and close your account at any time. We may suspend or terminate your account for material breach of these Terms, after notice when reasonably possible, or immediately where required by law or to protect the Service or others. After termination, your data is handled as described in the Privacy Policy.

Nothing in these Terms deprives consumers of the protection of the mandatory provisions of the law of their country of residence, nor of their right to bring proceedings before the courts competent under that law. If you have a complaint, please contact legal@agentaria.cloud first so that we can try to resolve it amicably.

We may modify these Terms. For material changes, we will notify you by email or in the Service at least 30 days before they take effect. If you do not agree, you can cancel before the effective date; continued use after that date constitutes acceptance.

Questions about these Terms: legal@agentaria.cloud.